Is this the place out of Arizona? I purchased one a few year’s back, can’t recall the exact company name, but I recall they were from AZ. When I opened it, there was a bubble (air?), on the top of the dash. I contacted the company and they sent out a new one (checked it over first...) and paid the shipping charge to my home in Canada. Could not be happier. They did not want the old one returned. I pulled it out of the box a while back and the bubble is gone! It looks like a perfect dash pad. Kind of feel guilty, but it must have left the factory before being fully cured, time healed it’s wound. Anyway, I think this is a different company, I would have to check my paperwork at home... Sucks with your current situation. I would have thought in these circumstances they would work with you to resolve properly.
Out of Texas