Back in the spring I ordered the complete front and rear coil over conversion including a-arms strut rods front and 4-link rear. These orders were all phoned in to ensure they knew exactly what I had, exactly what I wanted and needed.
First order was for the front, boxes arrived, I put them away until needed. I did not open anything.
Couple weeks later, phoned and ordered rear setup.
After reviewing Jason's (autoedit) video and checking online for contents of the rear setup I phoned once again for what I thought I also needed. This included the welding jig for the upper link housing mounts and the rear sway bar. I was told the welding jig was in fact included in the package so only the rear sway bar was ordered.
Once again the boxes arrive and are put away for later use. Well later is here and the issues are starting. Front strut rods are incorrect. A phone call, a few emails with pics and this is confirmed by the salesman. No solution has been brought forward yet, this is going on day 3. Yesterday in assembling the rear kit I find much to my surprise that there is indeed a rear sway bar and end links included in kit. I open final box to check on the bar they let me order hoping that at least it would be an upgrade on the parts included in the kit. No such luck. It is the exact bar and end link kit.
I quickly send off an email to Mike, the guy dealing with the strut rods to see where we are with a resolution to that problem and ask how they could allow me to order parts already included in the rear kit...his response to the double order is that several days had passed and the orders where shipped independently, unfortunately no way someone could have foreseen the issue.
Now, having dealt with them over several calls I know that the first thing they do is look up your order history, review your car and parts and move forward from there. My response to his "no way someone could have foreseen this" was simply "Pardon??"
He emailed back with "you asked me to look into it and I did"
I was expecting an update on both situations today but received nothing but silence. Hoping the weekend allows them time to straighten things out and make me happy early next week.
To put the rear sway bar into context, with the exchange rate, shipping and duties it cost me almost $700 to get it here.
First order was for the front, boxes arrived, I put them away until needed. I did not open anything.
Couple weeks later, phoned and ordered rear setup.
After reviewing Jason's (autoedit) video and checking online for contents of the rear setup I phoned once again for what I thought I also needed. This included the welding jig for the upper link housing mounts and the rear sway bar. I was told the welding jig was in fact included in the package so only the rear sway bar was ordered.
Once again the boxes arrive and are put away for later use. Well later is here and the issues are starting. Front strut rods are incorrect. A phone call, a few emails with pics and this is confirmed by the salesman. No solution has been brought forward yet, this is going on day 3. Yesterday in assembling the rear kit I find much to my surprise that there is indeed a rear sway bar and end links included in kit. I open final box to check on the bar they let me order hoping that at least it would be an upgrade on the parts included in the kit. No such luck. It is the exact bar and end link kit.
I quickly send off an email to Mike, the guy dealing with the strut rods to see where we are with a resolution to that problem and ask how they could allow me to order parts already included in the rear kit...his response to the double order is that several days had passed and the orders where shipped independently, unfortunately no way someone could have foreseen the issue.
Now, having dealt with them over several calls I know that the first thing they do is look up your order history, review your car and parts and move forward from there. My response to his "no way someone could have foreseen this" was simply "Pardon??"
He emailed back with "you asked me to look into it and I did"
I was expecting an update on both situations today but received nothing but silence. Hoping the weekend allows them time to straighten things out and make me happy early next week.
To put the rear sway bar into context, with the exchange rate, shipping and duties it cost me almost $700 to get it here.
