about 13 yrs ago, I had a 1976 Ford Elite that needed shocks, Sears had a special by 4 get free installation. I bought the shocks, they said I had to leave the car overnight because they were backed up, so I did, I received a call around 5PM the next day "your car is ready you can pick it up"
so my wife and I took a ride there to get the car, it was still in side, and they said "I can drive it right out of there", as soon as I hit the first bump exiting the garage, I didn't feel any difference, so I drove over to my wife's car, grabbed a flash light, and my thoughts were right, they never touched the shocks!!!!!
I ran in Pissed and asked to speak to a manager, I told him what I found, he insisted the shocks were replaced, and I was looking at something else, and its an old car with worn out suspension parts. now I'm heated, and I start to make a seen about it, he goes outside to prove me wrong, and as soon as he looks under that car, he apologizes as said "its 8:30PM leave the car and come back tomorrow, I will make sure its done", I said "no way!!! its going to get done now while I wait".
he had no mechanic that was willing to work late to replace them, so he did it him self, he finished around 10:00pm and he was pissed that I made him do it.
Now how many other people just drove off saying "wow this car need suspension work!!" I was one of the lucky ones.
BTW I never went back there again!!