- Joined
- Aug 27, 2021
- Messages
- 311
- Reaction score
- 105
- Location
- Williamsburg Virginia area
- My Car
- 1972 H code convert., 351C 2V, FMX, 9in., Ram air, Pwr Steering, Pwr Disc brakes, air-conditioning, 15" sport wheels, Ivy Glo w/white deluxe interior.
Recently purchased a slew of parts and mistakenly chose 3 that needed to be returned. The first was the drag link and thinking the original was damaged but turns out it wasn't. That one was simple since the order page had a "request return" option and a Return Authorization arrived seconds after submitting.
Unfortunately, the drag link was on back order and shipped separate from the original order. So, there was no request return option with the bulk of the order. On that order, I need to request a return for the Idler arm (mistakenly didn't see the "Manual Steering" note) and the Prothane Control shock tower bumpers were not what was expected.
The big issue is they will not respond when following their alternate method of return by using the contact form. Not being impatient because of the hectic week, I did reply, as instructed, with no luck still. The two items fall under their policy of "for any reason", they were not marked as being ineligible for return since they're not programmable or special order and the purchase was made 18 January 2024.
It's not like I've returned a bunch of items, one thing in 3 years so the fact they're not responding is a bit disconcerting. Anyone else have issues and had a way to solve things after things went south?
Unfortunately, the drag link was on back order and shipped separate from the original order. So, there was no request return option with the bulk of the order. On that order, I need to request a return for the Idler arm (mistakenly didn't see the "Manual Steering" note) and the Prothane Control shock tower bumpers were not what was expected.
The big issue is they will not respond when following their alternate method of return by using the contact form. Not being impatient because of the hectic week, I did reply, as instructed, with no luck still. The two items fall under their policy of "for any reason", they were not marked as being ineligible for return since they're not programmable or special order and the purchase was made 18 January 2024.
It's not like I've returned a bunch of items, one thing in 3 years so the fact they're not responding is a bit disconcerting. Anyone else have issues and had a way to solve things after things went south?